OUR COLLECTION
POINT
IN DUBLIN

Unit 2 Block 613, Jordanstown Road, Greenogue Business Park, Rathcoole, Co.Dublin, D24 YR71

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We understand your concern about receiving a product exactly as shown in the pictures. Please note that many of our items are handmade or sourced from natural materials.

This means they may be subject to natural variations, resulting in slight differences in shape, colour, size, width, length, or diameter compared to the images and specifications provided.

We want to assure you that we take great care to maintain the quality and consistency of our products. If you have any questions or would like further clarification, please contact our customer support team. We are here to assist you and ensure your satisfaction.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account and going to the 'Order History' section. There you'll find all past orders and can download or print your receipt.

If you need help accessing your receipt, please contact us and we'll be happy to assist.

Will you restock items indicated as “out of stock?”

We are always working to restock popular items, but we can't guarantee an exact timeframe. We recommend signing up for notifications on the product page to receive an email as soon as the item is available again.

For any questions about restocking, feel free to contact our customer support team. Thank you for your patience and understanding.

Where can I ship my order?

We currently ship to the Republic of Ireland and Northern Ireland. Orders are typically dispatched as soon as they are received. Delivery within Ireland usually takes approximately 2-3 working days.

Please note: We do not ship on Saturdays, Sundays, Public Holidays, or during annual holiday closures.

During the checkout process, you can select your preferred shipping address from the options available. If you have any specific questions or concerns about shipping to your location, please contact our customer support team. We are here to assist you and ensure a smooth delivery process for your order.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS